What do we do?
We listen to both sides to find out if we can find a solution that you can both agree to. If that’s not possible, we are empowered to make decisions which are binding on service providers, this means that they have to comply with our decisions.
We can also make recommendations to service providers to improve the way their service is delivered and we publish case studies and data which can provide insight into common complaints and how to raise standards.
Find out more about our process and how to start a complaint.