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Conflict of Interest Policy

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Conflict of Interest Policy

Conflict of Interest Policy

All employees at the Rail Ombudsman, particularly those involved in dispute resolution services, strive to avoid any conflicts between the interests of the organisation and their personal, professional, and business interests. This includes avoiding both perceived and actual conflicts of interest.

The purpose of this policy is to protect the integrity of decision-making processes and demonstrate our commitment to fairness, impartiality, transparency, and integrity.

Disclosure of Interests

All employees and agents engaged in ADR services (ADR Officials and management) shall make a written disclosure of their interests. This includes relationships with members and external positions they hold that could result in a conflict of interest. This disclosure will be kept on file and must be updated as needed.

Ongoing Conflict Monitoring

Employees and agents must disclose any interests that arise before or during the administration of a case where a conflict of interest, or potential conflict of interest, could occur. Acceptance of money or gifts of any kind is strictly prohibited.

Handling Identified Conflicts

If a conflict of interest is identified, the individual will be required to relinquish the case and have no further involvement with it. The case will be reassigned to another employee or agent. This policy is designed to supplement good judgment, and individuals should respect both its spirit and wording.

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