Accessibility
0330 094 0362Email: info@railombudsman.org

Accessibility

Ready to raise a complaint?

Complain

Accessibility

Our information is available in either English or Welsh. We also welcome enquiries, complaints, and applications in different formats. Please tell us what you require, and we will provide this information as quickly as possible. This may include requesting the following:

Braille

Braille

Large Print

Large Print

Spoken word/telephone

Spoken word/telephone

Easy Read

Easy Read

Digital or Hard Copy Format

Digital or Hard Copy Format

Coloured paper or colour contrast

Coloured paper or colour contrast

Video call (during mediation only)

Video call (during mediation only)

Request

How to make a request

You can email info@railombudsman.org with your requirements including a delivery address, call the team on 0330 094 0362, or contact us using other channels.

Delivery

When will I receive my document?

Please allow 10–15 working days for your document to arrive from the date of your request.

Sign Language Interpreter Service

We enable British Sign Language users to contact us using a British Sign Language video interpreter, via the InterpretersLive! service, provided by Sign Solutions. The InterpretersLive! service is available on-demand 5 days a week (09:00 and 17:00). You can also pre-book BSL Video interpreters and other types of remote communication support for anytime and anywhere via any video platform or device.

Click to Connect

Connect to a BSL Interpreter📞 Connect Now

User Guides

User guides are available to support users of the InterpretersLive! service. Please select an option for more information:

PDF User Guide

Service Availability

Our InterpretersLive! video service is available 09.00 to 17:00 Monday to Friday.

BSL Quick Start Guide

Support & Troubleshooting

For troubleshooting and how to download the InterpretersLive! app, please visit: https://www.interpreterslive.co.uk/app/

Privacy

Sign Solutions providers of InterpretersLive! are certified ISO 27001 and ISO 9001. All data is processed and held securely.

Now that you know more, are you ready to raise your complaint with us?

Complain