About
Ready to raise a complaint?
ComplainAbout
Our Vision
Our vision is to inspire customer confidence and resolve complaints without the need for costly litigation. We are neither a consumer champion nor a trade body. We operate independently to ensure fairness in every case.
Our DNA
Our simple process makes it easy to raise a dispute with your Service Provider:
*Before raising your dispute with us, please allow your provider to put things right (unless you receive a from them sooner).
What do we do?
We listen to both sides to find out if we can find a solution that you can both agree to. If that’s not possible, we are empowered to make decisions which are binding on Service Providers, meaning they must comply with our decisions.
We can also make recommendations to Service Providers to improve the way their service is delivered, and we publish case studies and data which can provide insight into common complaints and how to raise standards.