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Passenger on a train
Fasy train

New Rail Ombudsman Launches

The first ever Rail Ombudsman service is launching today, as part of the industry’s efforts to uphold the highest standards in its complaints process and to increase customer satisfaction.
Boarding a train with a suitcase

Rail industry appoints first ombudsman

Rail industry appoints ‘Dispute Resolution Ombudsman’ to rule on complaints as part of the rail industry’s plan to change and improve.