0330 094 0362Email: info@railombudsman.org
Complaint
Ready to raise a complaint?
ComplainMaking a Complaint
Complaint Step 5
How does our process work?
Case Received
Once we receive the complaint from a customer we will provide a reference number which will be used in all contact with us. This will look something like R123557.
To find out more about how to start a complaint or to access an existing complaint, please click on the ‘Complain’ button below.