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0330 094 0362Email: info@railombudsman.org

Complaint

Ready to raise a complaint?

Complain

Making a Complaint

1Making a complaint
2Steps to take before starting a complaint
3Can we help with your complaint?
4Start a complaint
5How does our process work?
6What happens after our process?

Complaint Step 5

How does our process work?

Case Received

Once we receive the complaint from a customer we will provide a reference number which will be used in all contact with us. This will look something like R123557.

To find out more about how to start a complaint or to access an existing complaint, please click on the ‘Complain’ button below.

Now that you know more, are you ready to raise your complaint with us?

Complain