Accessibility to the Rail Ombudsman

The Consumer and the Quick Start Guide, in either English or Welsh, are available in the following accessible formats:

How to make a Request

You can either email with your requirements including a delivery address; or call the team on 0330 094 0362

When will I receive my document?

Please allow 10-15 working days for your document to arrive from the date of your request.

Sign Language Interpreter

We are delighted to enable British Sign Language users to contact us using a Sign Language interpreter, through the InterpretersLive! service.