Accessibility to the Rail Ombudsman
The Consumer and the Quick Start Guide, in either English or Welsh, are available in the following accessible formats:
- Easy Read
- Large Print
How to make a Request
You can either email email@example.com with your requirements including a delivery address; or call the team on 0330 094 0362
When will I receive my document?
Please allow 10-15 working days for your document to arrive from the date of your request.
Sign Language Interpreter
We are delighted to enable British Sign Language users to contact us using a Sign Language interpreter, through the InterpretersLive! service.