Accessibility to the Rail Ombudsman

The Consumer and the Quick Start Guide, in either English or Welsh, are available in the following accessible formats:

  • Braille
  • Easy Read
  • Large Print

How to make a Request

You can either email with your requirements including a delivery address; or call the team on 0330 094 0362

When will I receive my document?

Please allow 10-15 working days for your document to arrive from the date of your request.