Contact us

Opening Hours

Our Contact Centre team are available:
Monday to Friday                       08:00 – 20:00
Saturday and Bank Holidays   08:00 – 13:00
(excluding Christmas Day)

Feedback

Have you received a great service from one of our members of staff? Do you have a suggestion on how we could improve our service?

It’s important for us to know when we have done a good job and it helps us improve when things don’t go as expected.

Please get in touch and give us your feedback.

Location

Rail Ombudsman
1st Floor
Premier House
Argyle Way
Stevenage
Hertfordshire
SG1 2AD

General Enquiries

Telephone

0330 094 0362

SMS / Text

07427 580 060

Textphone

0330 094 0363

Twitter

@RailOmbudsman

Post

FREEPOST – RAIL OMBUDSMAN

Media Enquiries

Telephone

07713391119

Aftercare Enquiries

Membership Enquiries

Sign Language Interpreter

We are delighted to enable British Sign Language users to contact us using a Sign Language interpreter, through the InterpretersLive! service.