Accessibility
0330 094 0362Email: info@railombudsman.org

Case Studies

Ready to raise a complaint?

Complain

Case Studies

Our latest case studies

Incorrect removal of passenger from service travelling with a valid ticket

Incorrect removal of passenger from service travelling with a valid ticket

26/03/2026 | Kate Slater

Read More →
Customer Service & Disruption

Customer Service & Disruption

07/10/2025 |

Read More →
Car Parking

Car Parking

21/11/2024 |

Read More →
Amended Timetables

Amended Timetables

12/01/2023 |

Read More →
Train Facilities

Train Facilities

12/01/2023 |

Read More →
Travel During Industrial Action

Travel During Industrial Action

08/08/2022 |

Read More →
Travel During Severe Weather

Travel During Severe Weather

06/06/2022 |

Read More →
Accommodation Costs

Accommodation Costs

07/02/2022 | Kate Slater

Read More →
Information at Stations

Information at Stations

07/02/2022 |

Read More →
Page 1 of 3

Now that you know more, are you ready to raise your complaint with us?

Complain