Accessibility
0330 094 0362Email: info@railombudsman.org

Complaint

Ready to raise a complaint?

Complain

Making a Complaint

Complaint Step 5

How does our process work?

Case Received

Once we receive the complaint from a customer we will provide a reference number which will be used in all contact with us. This will look something like R123557.

To find out more about how to start a complaint or to access an existing complaint, please click on the ‘Complain’ button below.

Now that you know more, are you ready to raise your complaint with us?

Complain