FAQ and Resources

0330 094 0362Email: info@railombudsman.org

Resources

Ready to raise a complaint?

Useful External Links

National Rail Conditions of Travel (PDF)Transport Focus London TravelWatch National Rail Journey Planner Office of Rail and Road

Resource Documents

Paper Application Form (PDF)FAQsConsumer Guide (PDF)Quick Start Guide (PDF)Easy Read Quick Start Guide (PDF)

Last reviewed: 14/05/2025

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