The Rail Ombudsman is pleased to announce that Trainline, the UK’s largest third-party rail retailer, has registered with the Rail Ombudsman scheme. T...

Rail regulator assumes sponsorship of the Rail Ombudsman The Office of Rail and Road (ORR) has this weekend begun its sponsorship of the Rail Ombudsm...

Background The Rail Ombudsman opened its doors on 26 November 2018, offering a free to consumers, expert, alternative dispute resolution service to he...

ORR appoints provider and strengthens Rail Ombudsman scheme for passengers The Office of Rail and Road (ORR) has today announced Dispute Resolution Om...

Thursday, 30 March 2023: The Rail Ombudsman received a visit from local MP, The Right Honourable Stephen McPartland at its headquarters in Stevenage t...

The Rail Ombudsman is launching ‘The Young Person’s Train Guide’; a rail byelaw campaign aimed at young people by engaging with Rail Operators and oth...

Collaboration Strengthens Support for Bus and Rail Users The charity Bus Users UK and The Rail Ombudsman are joining forces to improve services for pu...

Travelling by train to your Christmas Bubble? The Rail Ombudsman’s guide to travel over the Christmas Period Boris Johnson’s latest announcement that ...

Office of Rail and Road proposals to modify licence conditions to require membership of an Alternative Dispute Resolution scheme for the rail industry...