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Our Board
Comprising an independent Chair and members including a majority in Non-Executive roles, the Board is responsible for appointing the Chief Ombudsman and providing governance.
Kevin Grix
LL.B (Hons), PGDip, MCIArb
Chief Executive and Chief Ombudsman
Kevin was appointed in 2008 and is responsible for directing the activities of the Ombudsman. He rea...
John Peerless
Independent Non-Executive Chairman
John Peerless has over 40 years of experience in consumer protection. Qualifying as a Weights and Me...
Judith Turner
LL.B (Hons), PGDip, MCIArb
Deputy Chief Ombudsman
Judith read Law at King’s College London for 3 years before graduating with honours in 1998. She the...
Richard Puckey
Finance Director
Richard has been involved in the financial management of the Rail Ombudsman since 2019. He graduated...
Joanne White
Chief Operating Officer
As Chief Operating Officer, Joanne is responsible for maintaining high standards of service at the R...
James Walker
Commercial Director
Previously holding a non-executive role, and now Commercial Director, James has been a member of the...
Jonny Westbrooke
Independent Non-Executive
Jonny joined the board as a Non-Executive Director in 2019. He has been Clerk and Chief Executive o...
Gobi Ranganathan
Independent Non-Executive
Gobi brings a wealth of experience in travelling both domestically and internationally to the Board....
Helen Saxon
Independent Non-Executive
Helen graduated in economics in the early 2000s and then promptly started work in the financial sect...