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Welcome to the Rail Ombudsman

The Rail Ombudsman is an independent, not-for-profit organisation. We offer a free, expert service to help sort out unresolved customer complaints about service providers within the rail industry.

Our vision is to inspire customer confidence and to deliver our service fairly to ensure the right outcome in every case. We also support the rail industry to raise standards.

Find out more About Us

If you have a complaint regarding a participating service provider which you have not been able to resolve with them, then we may be able to help you.

To find out how to start a complaint or to access an existing complaint, please click on our ‘Complain’ button below.

The Benefits of our Service

ACCESS TO A FREE, INDEPENDENT AND EXPERT SERVICE

CONFIDENCE IN A TRUSTED AND IMPARTIAL ASSESSMENT OF YOUR COMPLAINT

FAIR AND TRANSPARENT OUTCOMES AND PUBLISHED CASE STUDIES

DECISIONS WHICH ARE BINDING ON SERVICE PROVIDERS

CUSTOMERS ARE NOT BOUND BY OUR DECISIONS AND REMAIN FREE TO PURSUE COMPLAINTS THROUGH ANOTHER CHANNEL

FREE USE OF ONLINE RESOURCES INCLUDING HELPFUL GUIDES ON OUR WEBSITE

© Copyright - Dispute Resolution Ombudsman Ltd
Registered Address: Richmond House, Walkern Road, Stevenage, Hertfordshire, SG1 3QP. Registered in England & Wales, Company No. 08945616.