Complaint
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ComplainMaking a Complaint
Complaint Step 2
Steps to take before starting a complaint
To assist us in helping you, please take the following steps before starting a complaint:
Step 01
Contact the Service Provider
Notify the Service Provider of your complaint, explain what you are not happy about, and be clear about what you would like to be done to put things right.
Step 02
Try to resolve your complaint with the Service Provider
If you can resolve your complaint with the Service Provider directly, this may be quicker and easier for both parties. To help you reach a resolution: be calm but assertive, give the Service Provider a chance to respond, and wherever possible, provide any information or evidence that could help you move forward.
Step 03
Gather evidence
Gather any emails, tickets, or receipts that relate to your journey or complaint. These can help us and the Service Provider better understand your case.
Step 05
Start a complaint
If you remain dissatisfied and you have taken the above steps, you may wish to start a complaint.