Complaint
Ready to raise a complaint?
ComplainMaking a Complaint
Complaint Step 4
Start a complaint
Before starting a complaint, please follow the Steps to take before starting a complaint page by clicking here.
The quickest way to start a complaint is to fill out our online form. This allows you to:
Complete the application easily on our portal
Save your application and come back at your convenience
Upload documents and photos to support your case
Leave messages on your case
Track and access updates on your case
We understand that managing your complaint can leave you angry or frustrated, but please be polite and considerate when interacting with us. We will not tolerate abuse of our colleagues – they are here to help you to resolve your complaint.
To get started, click our ‘Start a complaint’ button below.
Start a complaintIf you prefer, you can fill out a paper application form and send it back to us by email or post. Download a copy here or contact us if you need us to send the form to you or to raise a complaint via other accessible channels.
To learn more, please visit our FAQ and Resources area.
To access your existing complaint, please click below.
Access existing complaintFeedback
Have you received a great service from one of our members of staff? Do you have a suggestion on how we could improve our service?
It’s important for us to know when we have done a good job and it helps us improve when things don’t go as expected.
Please get in touch and give us your feedback either by emailing us at info@railombudsman.org or by clicking the button below.
Feedback