0330 094 0362Email: info@railombudsman.org
Complaint
Ready to raise a complaint?
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Ready to raise a complaint?
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To assist us in helping you, please take the following steps before starting a complaint:
Notify the Service Provider of your complaint, explain what you are not happy about, and be clear about what you would like to be done to put things right.
If you can resolve your complaint with the Service Provider directly, this may be quicker and easier for both parties. To help you reach a resolution: be calm but assertive, give the Service Provider a chance to respond, and wherever possible, provide any information or evidence that could help you move forward.
Gather any emails, tickets, or receipts that relate to your journey or complaint. These can help us and the Service Provider better understand your case.
If you remain dissatisfied and you have taken the above steps, you may wish to start a complaint.