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The Rail Ombudsman launches new website to improve accessibility and user experience
Date: 7th July 2025 , part of has unveiled its newly redesigned website to better serve users. Created with development support from cloud-based soft...
Trainline Joins the Rail Ombudsman to Strengthen Passenger Dispute Resolution
The Rail Ombudsman is pleased to announce that Trainline, the UK’s largest third-party rail retailer, has registered with the Rail Ombudsman scheme. T...
Rail regulator assumes sponsorship of the Rail Ombudsman
Rail regulator assumes sponsorship of the Rail Ombudsman The Office of Rail and Road (ORR) has this weekend begun its sponsorship of the Rail Ombudsm...
The Rail Ombudsman’s Approach to Accessibility Claims
Background The Rail Ombudsman opened its doors on 26 November 2018, offering a free to consumers, expert, alternative dispute resolution service to he...
ORR announces outcome of tender process to appoint a Rail Ombudsman service provider
ORR appoints provider and strengthens Rail Ombudsman scheme for passengers The Office of Rail and Road (ORR) has today announced Dispute Resolution Om...
MP visits the Rail Ombudsman
Thursday, 30 March 2023: The Rail Ombudsman received a visit from local MP, The Right Honourable Stephen McPartland at its headquarters in Stevenage t...
Rail Ombudsman releases Resource Pack to Empower Young Rail Users
The Rail Ombudsman is launching ‘The Young Person’s Train Guide’; a rail byelaw campaign aimed at young people by engaging with Rail Operators and oth...
Collaboration Strengthens Support for Bus and Rail Users
Collaboration Strengthens Support for Bus and Rail Users The charity Bus Users UK and The Rail Ombudsman are joining forces to improve services for pu...
Travelling by train to your Christmas Bubble?
Travelling by train to your Christmas Bubble? The Rail Ombudsman’s guide to travel over the Christmas Period Boris Johnson’s latest announcement that ...