Our Independence and Governance
The Rail Ombudsman is neither a consumer champion or a trade body. We operate independently to ensure fairness in every case.
Our Board of Directors is comprised of a majority of independent non-executive directors whose role is to ensure that our independence is preserved.
The Rail Ombudsman is approved on behalf of Government by the Chartered Trading Standards Institute under the The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, and is a Full Member of the Ombudsman Association.
To find about more about our Independence and Governance please contact us.