Complaints about our service

If the service you have received from the Rail Ombudsman has not met the standards of our process, you can raise a formal complaint by email or in writing.

How do I complain about the Ombudsman service?

Email complaints should be sent to: Postal complaints should be sent to: The Ombudsman, Complaints, 1st Floor, Premier House, Argyle Way, Stevenage, Hertfordshire, SG1 2AD.

If you have a Case Reference Number, please include this clearly.

You can expect a written response within 15 working days of the Ombudsman receiving the complaint.