Our information is available in either English or Welsh. We also welcome enquiries, complaints and applications in different formats. Please tell us what you require, and we will provide this information as quickly as possible. This may include requesting the following:

• Braille

• Large print

• Spoken word /telephone

• Easy Read

•Digital or hard copy format

•Coloured paper or colour contrast

• Video call (during mediation only)

• British Sign Language

• A document translated to the Welsh language

How to make a Request

You can email info@railombudsman.org with your requirements including a delivery address, call the team on 0330 094 0362, or contact us using other channels. 

When will I receive my document?

Please allow 10-15 working days for your document to arrive from the date of your request.

Sign Language Interpreter Service

We enable British Sign Language users to contact us using a British Sign Language video interpreter, via the InterpretersLive! service, provided by Sign Solutions.

The InterpretersLive! service is available on-demand 5 days a week between (09.00 and 17.00) You can also pre-book BSL Video Interpreters and other types of remote communication support for anytime and anywhere via any video platform of your choice.

Click to Connect

User Guides

User guides are available to support users of the InterpretersLive! service. Please select an option for more information.

Service Availability

Our InterpretersLive! video service is available 09.00 to 17:00 Monday to Friday.

How to use the InterpretersLive!

Support & Troubleshooting

For troubleshooting and how to download the InterpretersLive! please visit: https://www.interpreterslive.co.uk/app/


Sign Solutions providers of InterpretersLive! are certified ISO 27001 and ISO 9001, all data is processed and held securely.