* Network Rail are part of the service in relation to stations that they manage.
If you are unsure who your complaint is with, please contact the service provider that you travelled with (or that you think your complaint might be with) and they should be able to help direct you.
A number of stations operated by London Underground, which are also used by train operating companies, are covered by the service. These stations are:
|Highbury & Islington
|Chalfont & Latimer
|Harrow & Wealdstone
|Harrow on the Hill
Our remit extends solely to incidents at these stations. If your complaint relates to any other aspect of the London Underground, such as another station or a service, please contact Transport for London
The Rail Ombudsman can accept disputes relating to London Overground, TfL Rail and the London Underground stations listed above, where the dispute relates to an incident that occurred on or after 1 April 2022.
The Rail Ombudsman can accept disputes relating to Heathrow Express where the dispute relates to an incident that occurred on or after 1 November 2022.