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The first ever Rail Ombudsman service is launching today, as part of the industry’s efforts to uphold the highest standards in its complaints process and to increase customer satisfaction.
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Admin2019-02-28 15:28:532019-05-12 17:00:45Office of Rail and Road proposals to modify licence conditions to require membership of an Alternative Dispute Resolution scheme for the rail industry.
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Admin2018-11-25 00:00:392019-05-12 16:55:07New Rail Ombudsman Launches
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Admin2018-11-23 09:56:512019-05-12 16:58:28Rail industry appoints first ombudsman
