Accessible documentation

The Rail Ombudsman Guide and the Quick Start Guide, in either English or Welsh, are available in the following accessible formats:

  • Braille
  • Easy Read
  • Large Print

How to make a Request

There are a number of ways to make a request, you can either:

  1. Complete the form below; or
  2. E-mail with your requirements including a delivery address; or
  3. Call the team on 0330 094 0362 and select option 1

When will I receive my document?

Please allow 10-15 working days for your document to arrive from the date of your request.

Accessible Format Document Request