What are the benefits of our service?

  • Confidence that we’ll treat your complaint in a fair and balanced way
  • Access to an independent and expert service which is free for you to use
  • A quick and simple process that saves you time, stress and money rather than going through the courts
  • Decisions that the Service Providers have to comply with
  • Helpful information and guides on our website
  • The option to take your complaint somewhere else if you don’t agree with our decision