If you agree with our decision, you have 20 working days to accept it, otherwise it will lapse. If you do accept our decision, this will be binding on the Service Provider.
Telephone: 0330 094 0362
Textphone: 0330 094 0363
Email: info@railombudsman.org
Twitter: @RailOmbudsman
Post: FREEPOST – RAIL OMBUDSMAN
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