How long will this take?

Naturally, we want to sort things out as quickly as possible. In many cases, the sooner you and the Service Provider send the information and evidence needed, the better. The amount of time it takes also depends on how complex your complaint is and whether mediation or adjudication are needed. However, we aim to complete all cases within 40 working days – although most shouldn’t take this long. We will keep you posted on how things are going.