Sign Language Interpreter Service

We are delighted to enable British Sign Language users to contact us using a Sign Language interpreter, through the InterpretersLive! service, provided by Sign Solutions.

Before you access the InterpretersLive! Service, please select which device you wish to use:

Mobile Device

Download the APP

Guide to downloading the APP

Desktop Computer

Please use Google Chrome, Mozilla, Firefox or Internet Explorer 11 web browsers to access this service.

Service Availability

Our InterpretersLive! video service is available 08.00 to 20:00 Monday to Friday and 08.00 to 13.00 on Saturdays.

How to use the InterpretersLive!

Minimum Requirements

The service is compatible with the following browsers;

  • Google Chrome version 65 and later
  • Firefox version 55 and later
  • Opera version 50 and later

If you are using Safari 9 or Internet Explorer 11, when prompted please download the plugin. You will only need to do this once, next time you will be taken straight to the call button

Support & Troubleshooting

If you are having difficulties connecting to the InterpretersLive! Service try watching our troubleshooting guide (see transcript of video here)

Please note: if you have less than 120kbps available – call will be audio only. Minimum requirement for video calls is 192kbps.

If you are having problems accessing the App please watch our download guide; video transcript available here

Alternatively, contact Sign Solutions for further help or to provide feedback on the service.

If you wish to make a complaint, please follow the guidelines set out here


Sign Solutions providers of InterpretersLive! are certified ISO 27001 and ISO 9001, all data is processed and held securely. As a certified organisation we are committed to continuous improvement and are externally assessed annually, to ensure progress is maintained.