Sign Language Interpreter Service
We are delighted to enable British Sign Language users to contact us using a Sign Language interpreter, through the InterpretersLive! service, provided by Sign Solutions.
Before you access the InterpretersLive! Service, please select which device you wish to use:
Mobile Device
Download the APP
Guide to downloading the APP
Desktop Computer
Please use Google Chrome, Mozilla, Firefox or Internet Explorer 11 web browsers to access this service.
Service Availability
Our InterpretersLive! video service is available 08.00 to 20:00 Monday to Friday and 08.00 to 13.00 on Saturdays.
How to use the InterpretersLive!
Minimum Requirements
- This service is accessible via a Windows Desktop and Apple Mac supported devices.
- If you would like to connect via an iPad/iphone/android tablet, please download the compatible app using the full user guide available here.
- You need a webcam and a broadband upload speed of 1mb and Flash player.
The service is compatible with the following browsers;
- Google Chrome version 65 and later
- Firefox version 55 and later
- Opera version 50 and later
If you are using Safari 9 or Internet Explorer 11, when prompted please download the plugin. You will only need to do this once, next time you will be taken straight to the call button
Support & Troubleshooting
If you are having difficulties connecting to the InterpretersLive! Service try watching our troubleshooting guide (see transcript of video here)
Please note: if you have less than 120kbps available – call will be audio only. Minimum requirement for video calls is 192kbps.
If you are having problems accessing the App please watch our download guide; video transcript available here
Alternatively, contact Sign Solutions for further help or to provide feedback on the service.
If you wish to make a complaint, please follow the guidelines set out here
Privacy
Sign Solutions providers of InterpretersLive! are certified ISO 27001 and ISO 9001, all data is processed and held securely. As a certified organisation we are committed to continuous improvement and are externally assessed annually, to ensure progress is maintained.
