If you are having difficulties connecting to the InterpretersLive! Service try watching our troubleshooting guide (see transcript of video here)
Please note: if you have less than 120kbps available – call will be audio only. Minimum requirement for video calls is 192kbps.
If you are having problems accessing the App please watch our download guide; video transcript available here
Alternatively, contact Sign Solutions for further help or to provide feedback on the service.
If you wish to make a complaint, please follow the guidelines set out here